Crystal travels from the Czech Republic. This is how it gets to a project, who handles the paperwork, and what to settle before it ships.
Where Berkana ships
Fixtures ship from the Czech workshop to the United States, Canada and Mexico. Delivery is door to door and tracked, and installation can be arranged nationwide in the U.S.
How a fixture is packed
Crystal is packed to travel. Fragile components are cushioned and crated individually, and large compositions are broken down and packed as a set with an assembly sequence, so what arrives can be put together in the order it was designed to go together.
Customs documentation
Berkana prepares the paperwork: commercial invoice, packing list, and whatever else the destination requires for clearance. You do not file anything.
Who pays the duties
Settled in writing before anything ships, not discovered on arrival. Duties vary by product and country of origin; ask for an estimate against current tariffs while a project is still being budgeted and we will provide one. Confirm the incoterms on your quotation so the responsibility is unambiguous on both sides.
Timing
Production runs approximately five to six weeks for small fixtures, six to eight for medium and semi-large, and eight weeks and up for large custom compositions. Transit and clearance sit on top of that. If a date is fixed — an installation, a handover — say so at the start and it will be planned backwards from it.
On arrival
Inspect the crates before signing. Note any damage on the carrier's paperwork at the point of delivery: that record is what a claim rests on. Photograph anything that looks wrong and send it to us the same day.
Warranty, deposits and cancellation
Terms are issued in writing with the quotation and travel with the order. Custom work is made to a specific project and cannot be returned once production has started, so the deposit and cancellation terms are worth reading before you commit. Ask for them early — we would rather you read them than discover them.